Boating at Marina Shores
Marina Shores Rules & Regulations
Accounts Receivable: Any questions regarding billing of slip rent, waterway club, electric reading, late fees, and finance charges may be directed to the accounts receivable department.
Administrative Office: The Administrative Office is the business office for the management of Water Boxes, LLC., aka The Marina at Marina Shores, located at 2100 Marina Shores Drive, Virginia Beach, VA 23451. E-mail: firstname.lastname@example.org. All leasing and billing questions can be answered through this office.
Attire: Proper attire must be worn while on the property of the Marina. In compliance with city ordinances, thong-type swimwear is NOT allowed in public places. For your protection, we recommend the wearing of shoes at all times while walking about the facility.
Automatic Charge:Contact the Accounting Department if you would like your slip rent automatically charged on your credit card each month. There is up to a 3.25% fee, charged monthly for this service.
Bicycles: Please use the bike racks to store your bikes. Do NOT store bikes at the entrance to the dock ramps.
Boat Inspections: All boats must pass inspection and meet with approval of specific criteria regarding physical condition, appearance and seaworthiness. Boats must be equipped with a Fire Protection System if applicable in accordance with the manufacture’s specifications. Boats must have an automatic bilge pump and these permanently installed electrical or mechanical bilge pumps must be in a constant state of readiness. Switches should be installed and labeled in readily discernible locations.
CASH: When paying on your account with cash please make your payment in person in the Administration Office, and obtain a receipt. Change is not available, in which case a credit will be applied to your account.
Children: Always keep life jackets on children while they are on a boat or dockside. All children must be accompanied by an adult at all times.
Concerns: All concerns pertaining to any department within the Marina complex should be directed in writing to Customer Service, Marina Shores LTD, 2100 Marina Shores Drive, Virginia Beach, VA 23451 or to email@example.com.
Conduct: To uphold a family environment, we must insist that no person use any indecent, profane or obscene language or conduct themselves in any indecent or obscene manner. Please report any inappropriate behavior to the Operations Manager or the Administrative Office.
Credit Cards: Contact the Accounting Department if you would like your slip rent automatically charged on your credit card each month. There is a 3.25% fee, applied to all credit card payments.
Customer Relations: Assists in resolving customer concerns and is also available to take compliments and suggestions. Newsletter announcements can also be arranged through this department. We encourage you to make us aware of any situation or condition that warrants our attention.
Delinquent Accounts: We do not send out monthly invoices for rent. Payments are due on the 1st of each month, and are late if not received by the close of the business day on the 5th. Late fees are posted if payment is not received, and these fees are NOT negotiable. If fees are 15 days in arrears, the Marina reserves the right to remove a boat from its slip and deem that slip vacant and available for lease. Lessee shall be responsible for all unpaid sums, attorney fees, and any and all expenses incurred in retrieving and/or relocating said boat. The Marina shall have a lien against the boat, its equipment and its contents for any unpaid sums under this agreement, and or from Dock Shop charges. The lessee and the vessel shall have an additional liability for all costs and expenses incurred by the Marina in the enforcement of any provisions of this agreement and attorney’s fees, including but limited to collection of unpaid sums. Owner’s boat will be Red Tagged and shall not be launched while Owner’s account is in the delinquent status, or if all necessary Marina documents (including, but not limited to current insurance information) are not signed by Owner and on file in the office. In the event the boat is red tagged for non-payment of rent or service department charges, a $75.00 administrative fee (Red Tag Fee) will be charged to the Owner’s account.
Deliveries: Members receiving special deliveries of any sort must contact the Administration Office.
Dock Boxes: Dock boxes are permitted next to the electric pedestals of your wet slip. Dock boxes must be and approved marine dock box, all white in color, and bolted to the pier for safety. Please contact the Administration office to schedule the installation of your pre-approved dock box.
Docks: Docks are to be kept clean at all times. Loose gear is not to be stored on the docks. Hoses & electric lines should not cross docks.
Electric Bills: Wet slip electric meters are read approximately on the 7th of each month; the invoice is e-mailed on the 8th. Electric fees are due by the 1st of the following month.
Electric Pedestal: There is one power pedestal for every two slips. It is the member’s responsibility to ensure that his shore power is plugged in to the correct side of the pedestal. If a member’s boat is found to be plugged in to any other pedestal other than their assigned pedestal, the member will be charged a $100 fine. The pedestals are also equipped with cable TV and phone hook-ups for your convenience.
Events: Please refer to the newsletter or special announcements via e-mail for information about up coming events. If you would like to see an event featured in the newsletter, please call Customer Service. We encourage member participation for recipes, announcements, etc.
Fire Extinguishers: There are fire extinguishers located on each dock. Please familiarize yourself with the locations in the event of a fire.
Fuel: Fuel is not allowed to be brought in to the Marina. Only owners are permitted to fuel tanks of their boats. Owners are responsible for any spills on the water, land or in the facilities.
Gates: Each wet slip account is assigned a pier gate key. A key is needed to unlock the gate on both sides. For your safety and the security of all the boats on the pier, do not prop open the gate, or climb over the gate to obtain access to the pier. There is a $20 fee for additional keys.
Garbage: Please help us keep our Marina clean and free of all debris by using the trash containers located at the head of each dock. It is illegal to dispose of any used batteries, oil, or any other environmentally unsafe materials in the trashcans or dumpsters. It is the responsibility of the boat owner, or subcontractor, to dispose of these materials property by removing it from the premises. Violators will be prosecuted.
Guests: Guests are welcome at all times as long as they are accompanied by a member with a valid ID card. Pool guests must be accompanied by the member at their own risk. There is a $10 daily charge per person per day for Pool Guests.
Hours: The hours of operation for the various departments change according to the season. Changes will be posted and/or announced in the newsletter and via e-mails. No refund or rebate will be given when the marina is closed for maintenance, repair or inclement weather.
I.D. Cards: All members are required to have a current ID card. If your card has expired, please stop by the Administration Office to obtain a new one.
Inclement Weather: The Marina may close early or be closed during inclement weather.
Insurance: All members are required to furnish Marina Shores with a copy of their Certificate of Insurance. All members are required to maintain marine insurance including Protection and Indemnity (P&I) coverage at a minimum of Three Hundred Thousand Dollars ($300,000) and shall name Marina Shores, LTD as an Additional Insured. Marina Shores does not insure Owner’s boat, equipment, or other property, in on or about Owner’s boat against fire, theft or damage.
General Wear and Tear: Lifting, moving and depositing a vessel will result in some wear and tear on every boat. Due to the diversity in equipment with each manufacturer, the Marina will not be liable for damages to trim tabs, transducers, GPS antennas, soft tops or any like adjustable equipment, or to a vessel resulting from but not limited to handling or housing.
Grills: The charcoal grills and patio at the east side of the parking lot near I Dock area for members use. Please do not leave any hot fires unattended. Use trash receptacles for your garbage, DO NOT put hot embers in the trash receptacles. Use the metal / ash can for charcoal ashes. Fire Extinguishers and Water Hoses are available for emergencies. Use of these grills is at your own risk. Call 911 if fire spreads beyond the grill. Charcoal fires or grills of any kind are NOT PERMITTED on docks or on boats at the dock.
Lease Agreement: All persons keeping a boat at Marina Shores are required to have an active and up to date lease agreement. It must be signed and dated. This lease is a legally binding contract. All parties must adhere to the provisions of the lease in full. Written notice must be given 30 days prior to the expiration of the lease if the Owner will be not be renewing.
Leasing Agent: The Leasing Agent facilitates leasing of all wet slip contracts. The Leasing Office is located within the Administration Office. The Leasing Agent also serves as the customer-relations contact.
Liveaboards: There is a $150 additional liveaboard fee for members living on their vessel. Mailboxes are available for Marina members living aboard their vessel from the Administration Office.
Mechanics & Outside Contractors: Members are allowed to hire mechanics and equipment suppliers to work on their boat on Marina property. All contractors/subcontractors must provide proof of workman’s compensation and a minimum of $1,000,000 in general liability insurance before work can begin. Water Boxes, LLC. must be listed on their policy as a policyholder. Insurance certificate can be faxed to (757) 496-3287. All contractors and suppliers must check in with the Launch Office before commencing the job, and when the job has been completed.
Membership in Good Standing: This means your Marina Shores membership record contains the mandatory documents required by Administration and your personal information is current and accurate. Membership requirements include: A signed Lease Agreement, Copy of Certificate of Insurance with $300,000 P & I coverage and Marina Shores listed as an additional insured/additional interest on the policy. Copy of boat registration, and a current Marina Shores ID card.
Member’s Parking: Members have parking throughout the Marina. Do not park in designated spaces for the restaurants or commercial tenants unless you are patrons. Marina reserves the right to limit and govern all parking spaces.
Member’s Newsletter: Our newsletter and e-mail announcements are our way of communicating to members the upcoming events, changes and other pertinent information. Please read them so you will be informed of marina activity.
Notice to Terminate: A 30-day written notice prior to lease terminated date is required on all lease terminations, pursuant to lease paragraph 3. All accounts must be settled and closed out through the Administration Office before removing your boat. All personal property must be removed from dock and dock boxes. If Owner’s boat is not removed at the end of the term, then Owner shall pay to the Marina a holdover fee equal to the month-to-month rate until boat is removed.
Patios Area Near I Dock: The charcoal grills and patio at the east side of the parking lot near I Dock are for members use. Please do not leave any hot fires unattended. Use trash receptacles for your garbage, DO NOT put hot embers in the trash receptacles. Use the metal / ash can for charcoal ashes. Fire Extinguishers and Water Hoses are available for emergencies. Use of these grills is at your own risk. Call 911 if fire spreads beyond the grill.
Pets: We welcome pets; however, we ask that their owner always accompany them. All animals must be leashed at all times while in the Marina complex. Members with unleashed pets will be charged a $20 citation. Remove pet waste and discard into appropriate receptacles. Pets are permitted only if they do not disturb other members and guests.
Piers: Piers are to be kept clean at all times. Loose gear is not to be stored on the docks. Hoses & electric lines should not cross piers. Charcoal fires or grills of any kind are NOT PERMITTED on docks or on boats at the dock.
Pool: Open daily 10am – 7pm (weather permitting) Memorial Day – Labor Day. The pool is for members only. Your membership card must be shown to the pool attendant to access the pool area. All members and guests swim at their own risk. Pool rules are posted and should be followed at all times. An adult must accompany all children under 14 years of age. Absolutely NO GLASS is permitted in the pool area.
Pool Guests: Members are allowed to bring guests to the pool. There is a guest fee of $10.00 per day per guest.
Pre-Paid Accounts: Any member paying in advance on an annual lease for wet slip storage can receive a 5% discount. NO REFUND shall be made to the Owner, if Owner’s boat is removed from the facility prior to the end of the term, or any renewal term. Pre-pay discount must not be combined with any other discount.
Pump Out Stations: No refuse, solid or liquid, shall be discharged overboard. The pump out station must be used. To request a free pump out please call 757.460.4253 or submit an online request.
Ramps & Decks: The ramps and decks throughout the marina may be slippery when wet or iced over. Please use caution at all times to avoid accidents.
Restrooms and Showers: The restrooms and showers are located poolside.
Subcontractors: Are allowed to perform most services on owner’s boat while boat is at the Marina. All subcontractors must have a certificate of insurance on file with the Marina, inclusive of at least $1,000,000 liability coverage, showing Marina Shores, LTD as a co-insured. All sub-contractors must check into the Dock Shop upon arrival and departure.
Swimming: Authorized in Member’s Pool only. Swimming, diving and fishing strictly prohibited on and around the docks, and finger piers.
Theft: Please report all theft to Virginia Beach Police Department (757-385-0000) and advise the Administration Office immediately. Marina Shores is not liable for theft; however, by advising us it will enable us to take steps to help prevent further problems.
Water Charge: There is a $5.00 per month per boat fresh water fee charged to all accounts.
Waterway Club Memberships: Marina Shores offers Waterway Club Memberships for people who want the benefits of a first-class marina while keeping their boat at home. For information on Waterway Club Memberships, call the Leasing /Customer Service office (757) 496-7000.
Wet Slip Assignment: Choice of slips will be based on length, beam, and availability. Any member requesting a slip reassignment must see the Leasing Agent.
2100 Marina Shores Drive
Virginia Beach, VA, 23451
Latitude = 36.9054, Longitude = -76.0658
Lat = 36 degrees, 54.3 minutes North
Long = 76 degrees, 3.9 minutes West
9:00 AM – 4:00 PM : MON – FRI
CLOSED ON SATURDAYS AND SUNDAYS
Memorial Day thru Labor Day
10:00 AM – 7:00 PM : MON – SUN (weather permitting)